Open your Savings Account Online with Video KYC - CLICK HERE

About Video KYC:

Bank of Maharashtra Video KYC or VCIP (Video Based Customer Identification Process) is a streamlined process that allows individuals to open savings account online, without visiting the branch. With Video KYC, the online account opening process is carried out through a secured video call with the bank officials wherein the KYC verification of individuals is done in real time basis.


Eligibility to open savings account online with Mahabank:

  • Indian residents above 18 years of age
  • Users who are new to bank (who do not have any existing account with Bank of Maharashtra)

Pre-requisites to Open Savings Account Online:

  • Aadhar Number
  • Pan Card (Physical Original)
  • Mobile Number Linked with Aadhar Card
  • Device with good internet connectivity (with camera facility)

Features & Benefits of Video-KYC (V-KYC):

  • Convenience: Customers can open savings account online from the comfort of their home, without visiting the branches.
  • Security: Mahabank online account opening process is highly secured and it keeps the customer details and documents confidential.
  • Real Time Verification: Customer identity and documents are verified in real-time through video call with the bank representative.
  • Paperless: VCIP is a digital process for savings account opening that completely mitigates the need of physical documentation.
  • 24*7 Banking: After successful account opening, customers will be able to check account balance, account statement, transfer funds, apply for cheque book & access other banking services anytime using Bank’s Internet Banking, Mobile Banking & WhatsApp Banking.
  • ATM Card: Rupay debit card will be issued to users within a week after account opening.

For other charges, refer to the Service Charges.
 

How to perform V-KYC to open savings account online:

  1. Click hereto start your journey.
  2. Click on ‘Apply for Online SBA’ option . Give Location access from your phone & also from the web browser
  3. Enter your mobile number & email id to proceed
  4. Enter the OTP received on your mobile number & on email address
  5. Enter your Aadhaar & PAN card details
  6. Enter the OTP received on your Aadhar registered mobile number
  7. Enter your Personal information, Address details & Nominee Information
  8. Upload clear image of your PAN card and signature.
  9. Select your preferred account type & branch
  10. Select the banking services you need like Debit Card, Internet banking, Cheque Book, etc.
  11. Review your application & Schedule a video call on your preferred date and time slot with the bank official (at present the video call can be scheduled from 10am till 6pm)
  12. Before joining the video call keep all your documents ready (Original PAN Card, white paper, and pen for live signature)
  13. You should be in a well-lit area having good internet connectivity to perform the video call seamlessly
  14. You may expect questions related to the submitted documents and personal details. During the call, you are required to display your original documents for added verification.
  15. And it’s done!!!

Frequently Asked Questions on Video-KYC

  1. Who can open an online savings account ?
    Any Indian resident above 18 years of age is eligible to open an online savings account through V-KYC.
     
  2. How to open an account through Video KYC?
    Click here & give location access from your phone and browser. Enter the required details and upload your KYC documents. Then, schedule a video call with the bank representative. Keep your original documents ready before joining the call. Join the video call on scheduled time and answer the questions based on the details submitted by you. Display your original documents if asked. After a successful verification of your identity and documents in the video call, your online account gets active within 24 hours.
     
  3. What are the available slot timings for Video call?
    You can book your video call by selecting any slot available between 10am to 6pm.
     
  4. How will I get my savings account details?
    Once the Video call is completed and KYC is approved by the Bank, you will receive your account details coupled with internet banking credentials on your registered email id. Alternatively, you can visit here and click on “Resume/Track application’ to get your account details.
     
  5. How can I transfer funds to my newly opened account?
    As soon as you get your savings account details, you can fund your account via NEFT, UPI or Cash Deposit at branch to avoid the minimum balance charges.
     
  6. How can I apply for ATM, Cheque Book and Passbook?
    Once your online bank account gets active, you will receive the Rupay Debit card (ATM) via post on your registered address within a week. You can apply for the cheque book from our mobile banking application- Zen Lyfe, Internet Banking or WhatsApp Banking. You can avail your digital passbook through Zen Lyfe app. However, if you still want a physical passbook, you will have to visit the nearest branch to collect the same.
     
  7. Can I open an account through Video KYC if I already have a Bank of Maharashtra account?
    No. Online account opening through VKYC is available only for users who are new to Bank of Maharashtra.
     
  8. Can I open zero balance account in Bank of Maharashtra through Video-KYC?
    At present, zero balance account is not opened through Video-KYC.
     
  9. What is the monthly/quarterly average balance required for online savings account?
    For the monthly/quarterly average balance, please refer to the Service Charges of the Bank published on Bank’s website.
     
  10. How can I access mobile banking for online transactions?
    Download the all-in-one Zen Lyfe application from Play store/App store and enjoy  the mobile banking services with ease & comfort. To know more, click here.
     
  11. How can I access internet banking for online transactions?
    You will receive your Internet banking credentials on your registered email id and SMS. Use the credentials by logging into Bank’s internet banking portal https://www.mahaconnect.bank.in/ .
     
  12. It keeps on showing “Please refresh your browser or allow your location”. How to proceed?
    Give location access from your phone as well as from your web browser.
     
  13. I am not getting the OTP to proceed?
    There might be network related issues with your telecom service provider. You may try again after sometime.
     
  14. I have left the journey in between, how can I resume?
    Click here Or type (https://vkyc.bankofmaharashtra.bank.in/) in your web browser and select the option ‘Resume/Track Application’ to resume your account opening journey
     
  15. While resuming the journey, I am getting some error. How to proceed further?
    Clear browser cache and close all the tabs in the browser. Re-open the browser again and then proceed. You will be able to complete your journey.
     
  16. Can I initiate Video call on weekends?
    Yes. Recently, we have started on-boarding customers on weekends also, from 10am to 6pm.
     
  17. Can I nominate online?
    Yes. Nomination facility is important, hence, you have to fill the details during the application process. Alternatively, you may also use our internet banking, mobile banking or website to enter nomination for your deposit accounts online.